Updates | TicketAssist AI

October 2026 update

Bring your own AI key, more on the Free plan, tickets by DM and in private threads, and a tidier dashboard.

Tickets by DM: members message the bot, pick a server, and a ticket opens.
Private-thread tickets: tickets can open as private threads instead of channels.
Close on leave: a ticket closes automatically if the member who opened it leaves the server.
AI closes solved tickets: when a member confirms the problem is fixed, the ticket closes after a short delay, with a Keep open button.
Close reasons, ticket bans and moving tickets between topics.
Staff handover note: when the AI passes a ticket on, it posts what the customer wants and what the AI already did.
Transcript links, ratings, low-rating alerts, office hours and VIP members.

Bring your own AI key (Pro and above): connect your own provider key. Replies on your key don't use your monthly AI messages.
AI support channels, suggested staff replies, live translation for staff and known issues (Pro and above).
Knowledgebase import from links and files, and AI-written articles from answered questions.
Secret and API key detection, and keyword auto-replies that work before setup and match plurals.

Secret and API key detection, low-rating alerts, office hours, a 7-day analytics view and 7 days of transcript history are now included.

A shorter sidebar, with AI key, Notifications and Data & privacy as tabs under Settings.
A setup guide, notifications by webhook or email, and data retention controls.

A free 7-day Pro trial, yearly billing (two months free), AI message top-ups and referrals.
The Daily Reward wheel and vote rewards. Every spin wins.