TicketAssist Everything your support team wishes it had.
Every feature below runs inside your Discord tickets. Plan badges show where each one starts.
Answer faster
AI answers in tickets All plans
The bot replies in the ticket in seconds and keeps the conversation going.
Intelligent clarification All plans
If a ticket is vague, it asks a couple of follow-up questions first, so the answer fits.
Multi-language replies All plans
Members get answers in the language they write in, even if your staff don't speak it.
Ticket to knowledgebase Pro+
Turn good ticket answers into knowledgebase articles the bot can reuse.
Keep your team in control
Escalation role All plans
When the bot can't answer, it pings the role you choose so a person takes over.
Management channel All plans
Send staff updates to a private channel, picked during setup.
Incident mode Pro+
Flags server-wide problems, like a grief, and alerts your support team.
Priority detection Pro+
Helps your team spot the tickets that need attention first.
Secret/API key detection Business+
Catches secrets and API keys posted in tickets so you can react quickly.
Knowledgebase import Starter+
Paste a link to your docs or upload a PDF, and the AI turns it into articles in a minute. Free servers can try it once.
AI support channels Pro+
The AI answers questions in your help channels and forums, no ticket needed, and sends anything private to a ticket.
AI-written articles Pro+
For questions the AI couldn't answer, it drafts an article from how your team replied. You review it, it goes live.
Suggested staff replies Pro+
When staff claim a ticket, the AI drafts a reply only they can see. Send it as is, edit it, or ignore it.
Office hours Starter+
Outside your hours, members are told when your team is back instead of waiting, and nobody gets pinged at 3am.
Ratings and team stats Business+
Members rate tickets when they close. See satisfaction, response times and how each staff member is doing.
Searchable transcripts Starter+
Find any past ticket by a word, a member's name or ID, and read the whole conversation on the dashboard.
Notifications Pro+
New and escalated tickets sent to a Discord webhook, your own app or an email inbox.
Ticket auto-close Starter+
Built-in tickets close themselves after a quiet spell you choose, with a warning and a "Keep open" button first.
Screenshot reading Starter+
Reads error messages and console output from screenshots members post, so they don't have to type them out.
Understand and tune it
AI ticket summaries Starter+
Staff see the short version of a ticket before they step in.
Analytics Starter+
See how your tickets are going and where the bot helps most.
Custom AI personality Starter+
Choose how the bot sounds, so it fits your community.
AI logging All plans
Keep a log of the AI's activity, controlled from /settings.
Make it yours
On White Label, the bot becomes your own.
Custom bot avatar White Label+
Use your own profile picture.
Custom bot name White Label+
Show your own bot name in every ticket.
Custom branding White Label+
Full custom branding for your own name and identity.
Unlimited servers White Label+
Run it across as many servers as you manage.
Everything in one place.
Run /settings to manage the AI, tickets, mentions, staff roles, escalation role, management channel, logging, summaries, knowledgebase, clarification and personality.
Stop answering the same questions.
Add TicketAssist AI to your server and let it handle the first reply on every ticket.